Logistics Dispatch Specialist
LionHeart Critical Power Specialists Huntley, IL
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LionHeart Critical Power Specialists Huntley, IL
2 weeks ago
See who LionHeart Critical Power Specialists has hired for this role
LionHeart Critical Power Specialists Huntley, IL
2 weeks ago
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You’ll Love This Job If...You thrive in fast-paced environments and are passionate about logistics and problem-solving. As a LionHeart Dispatch Specialist, your knowledge of mechanical systems and the intricacies of the Chicago area set you up for success in dispatching our fleet of technicians and equipment across the region.
A Day in the Life of a LionHeart Dispatch Specialist...Each day begins with purpose as you leverage your understanding of mechanical systems to make critical decisions about equipment and technician deployment. Your familiarity with Chicago’s neighborhoods, traffic patterns, and travel times is crucial for mapping out efficient routes that minimize downtime and maximize productivity.
In this role, you’ll dispatch a large fleet of technicians and equipment, ensuring they reach their destinations on time, equipped for a first-time fix. You’ll analyze job requirements, mechanical issues, and customer needs to prioritize tasks and coordinate schedules, all while maintaining a smooth flow of operations.
Your phone will be busy with incoming calls from technicians and customers alike, requiring you to adjust routes, schedules, and job priorities in real time. With your expertise in logistics and mechanical knowledge, you ensure clear communication, helping our team deliver the high standard of service LionHeart is known for.
Throughout the day, your deep understanding of Chicago’s layout and travel dynamics helps you navigate any logistical challenges that arise. Whether it’s an unexpected traffic jam or a mechanical issue, you’re the central figure keeping operations running seamlessly, always with a focus on delivering exceptional customer service.
Required Education And Experience
- At least 3 years of experience in logistics, dispatching, or a relevant field
- Mechanical knowledge or experience in a technical or equipment-related industry
- Strong familiarity with the Chicago area, including traffic patterns, travel times, and geography
- High School Diploma / GED
- Excellent computer and phone skills
Supervisory ResponsibilityThis position has no supervisory responsibilities.
Work EnvironmentThis job operates in an open office environment with the opportunity for HYBRID remote scheduling. Candidates must have high-speed internet capabilities in their home office.
Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit; reach with hands and arms; and talk and hear. The employee is frequently required to stand and walk. The employee must regularly lift or move up to 10 pounds.
Position Type/Expected Hours of WorkThis is a full-time position. Days and hours of work are Monday through Friday during normal business hours, with occasional PAID rotation of night and weekend on-call duty.
TravelNo overnight travel is expected for this position but may be required should it be necessary.
Other DutiesPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
You’re a Great Fit If...
- You have mechanical knowledge that helps you understand the equipment and technician needs
- You’re highly familiar with Chicago’s layout, neighborhoods, and travel times, giving you an edge in dispatching efficiently
- You’re comfortable working in environments where quick decision-making and problem-solving are key
- You excel in both team and independent work, balancing extroverted and introverted tasks
- You have a knack for clear communication and can keep operations running smoothly, even under pressure
-
Seniority level
Mid-Senior level -
Employment type
Full-time -
Job function
Other -
Industries
Facilities Services
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